British Airways Card Customer Services

I had dealt with the customer services at the BA Card call centre on 18 April 2016 and confirmed some details with the agent I spoke to. When I received my statement, it was not as the agent as I had confirmed. When I called in to check, Marcella van Rensburg was very polite. The team leader, Lerato Mokwebo, was very abrupt and refused to acknowledge my point. At the end of the call, she agreed to listen to the recorded conversation and provide feedback. I have heard nothing to date. When I said goodbye, she did not even have the decency to say goodbye and just hung up in my ear.