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fafaliebenberg F

1 reviews | Active since Feb 2017

07 Feb 2018, 09:50

British Airways Card (BA Card) has a poor system of following up

British Airways Card, a division of Absa Credit Card has repeatedly failed to get in touch with me regarding my application, reference number ********** ********** 2270

I had a representative phone me to confirm that the card has been approved, however, the line cut off. Subsequently I have tried to get them to phone me back but with no success. Their call centre cannot receive calls, their "***** section" needs to PHONE YOU BACK, it's just that they DON'T...

Can I PLEASE have someone contact me???

0
Replies (1)
Absa
Absa's reply07 Feb 2018, 13:13
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please will you provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette