British Airways / ABSA Credit Card Process

The general experience when calling in at ABSA for either the Woolworths or British airways credit card is terrible , pathetic hopeless service - they want to identify you but not normal questions like name , ID etc - they have some messed up questions like when did you open up your credit card with FNB like I am suppose to remember **** like that honestly , then they fail you and cant authenticate it you - how do they know the answers and what is validating the answers on their side - that is complete backward BS - i have experienced this many times - its a hope less back ward process - and yes i know they trying to protect customers from ****mers etc - but honestly the process of authentification sucks majorly - the tech on at ABSA is also decades behind and just overall a *** experience - really hopeless and frustrating dealing with them - dont bother taking out products becos that is efficient but when you want close the account or have any queries you treated like a ******** and having to answer really DUM questions that they them selves dont have the answers to - Thanks for nothing