TM
Thando M
1 reviews | Active since Mar 2023
31 Mar 2023, 11:38
Bring back SMS notification system
Absa should bring back the SMS notification system. The message/notification option on the app never works, in the rare event that it does work, messages load very slowly. The SMS notification system worked more efficiently because one could see and confirm transactions as they happen. Now an alert pops up that doesn't even give details of the transaction, this will make it easy for *****ulent and unauthorized transactions to go through without the account holder noticing.
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Absa's replyOfficial
31 Mar 2023, 12:23Dear Thando Mthimunye, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply31 Mar 2023, 12:23
Official
Dear Thando Mthimunye, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,