Brilliant Service

I visited the Durban City Branch at 15h25 on Monday 14/09/2015 to get a replacement bank card and have my Internet Banking re-acticated. Knowing the branch was about to close, and the time it takes to do a replacement card, I expected a disgruntle staff member rushing to go home. <br> <br> To my surprise I was greeted with big smile by Shalina Sukdeo who gave me the best service that I have ever experienced in a branch. She assisted me in no time with a replacement card, and advised that she would also order my personalised cheque card for me. <br> <br> I received a follow up call from Shalina this morning to advise that the Personalise Cheque Cards where no longer on the system and wanted to know if she could order me a normal personalised bank card. She then sent an email confirmation that the card was ordered, and confirmation that my Internet banking was activated. <br> <br> I would like to thank Shalina for her brilliant service, and may she continue to set an example on how to provide brilliant customer service.