BRILLIANT CONSULTANT

I would like to express my gratitude for the assistance I received from Ms Mathapelo Mmutte.

I phoned the general enquiries call centre for assistance with explaining bank charges. I spoke to a very helpful Mathapelo Mmutte, who was able to break down the bank charges and clarify them for me.

I also mentioned that I have open ***** cases and had not received a response from the ***** department in over 2 weeks.

She was so polite and helpful, and took the time to check every reported transaction with my account, correlating her information with my own. She noted that some transactions appeared and disappeared from my transaction history, and explained that sometimes when charges are declined they do not remain in the transaction history or bank statements as they are not affected to my account.

Instead of just referring me to the ***** department as many others have, Mathapelo took the time and made an eager effort to assist me, which I appreciate more than I can explain. I have been dealing with endless, seemingly unstoppable ********** activity on my bank accounts since I opened them in March this year.

It is reassuring to know that Absa has precious, dedicated employees like Mathapelo, who make dealing with Absa so much easier and more pleasant, especially when such a large amount of time and expense is spent contacting Absa call centres to deal with and report the *****.

I sincerely hope that this wonderful lady is treasured at Absa, and that this compliment will positively impact her professional experiance at Absa.. She is a definite asset to Absa, and I personally will request her each time I phone Absa for assistance.