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daphney S

1 reviews | Active since Feb 2013

25 Oct 2018, 08:28

Bridge of promise & Compromised personal Account

I had several unauthorised debot orders and Absa promised to block these debits but they failed to do so, i am loosing R30.00 plus bedit order transaction fee every time i reverse these unauthorised debits; lately i get these unauthorised debit order twice a week, thats a lot of money i am loosing every month. I have been to different Absa branches but they promised to do something about these but they have failed to resolve this issue dismally. i want absa to reimbursed all my money i have lost (all transaction fees) this year. before i cancel my account with them.

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Replies (2)
Absa
Absa's reply25 Oct 2018, 15:52
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply26 Oct 2018, 05:08
Official

HiDaphney,

My name is Daphne Le Grange. I will facilitate the resolution process for you. Your complaint reference number is *** progress will be provided within the next 2 working days. Please feel free to contact me on ***. Alternatively reach me at *** if you are unable to get hold of me on the number provided