jK
jerome K

1 reviews | Active since Feb 2014

09 Feb 2022, 15:35

bribes at ombudsman and the banks

has anyone ever won a case at the ombudsman against absa insurance. but this is Africa bribes rules,

0
Replies (8)
Absa
Absa's reply09 Feb 2022, 16:10
Official
 Dear jerome klassen  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is  C-***4. Kind regards, Rezona Louw Group Customer Care 
jK
jerome K's update09 Feb 2022, 16:19
Reviewer Update
i need to supply all the related evidence to hello peter I'm just waiting for the report from the absa assessor that say the stove top was installed incorrectly, and made the stove to crack after 5 years of use. no cracks for 5 year then it cracks, then the incorrect installed what a joke

jK
jerome K's update09 Feb 2022, 16:35
Reviewer Update
you already have so many bad reviews why can you change, be honest i looked at the states you have the heights complains, just fix it
jK
jerome K's update09 Feb 2022, 16:37
Reviewer Update
During the assessment of your claim, we established the following: • On assessment we have established that the glass hob has cracked. • It was found that the crack has developed due to tension as a result of incorrect installation. • The cut outs on the countertop were not according to factory specification. • Over time the tension become too great, and the glass cracked on the side which was incorrectly cut. • Therefore, the damage to the dwelling has occurred gradually due to defective installation. • Damage cannot be attributed to an insured event as detailed in your insurance policy
jK
jerome K's update09 Feb 2022, 16:38
Reviewer Update
over 5 years tension are you joking
Absa
Absa's reply10 Feb 2022, 12:49
Official
Dear jerome klassen  Thank you for your posting.

Please refer to our email send to your personal email address. Kind regards, Rezona Louw Group Customer Care 
jK
jerome K's update10 Feb 2022, 12:54
Reviewer Update
***
Absa
Absa's reply10 Feb 2022, 13:27
Official
 Dear jerome klassen  Thank you for your posting.

Yes that is the email addressed we used

Kind regards, Rezona Louw Group Customer Care