SM
Solly M
1 reviews | Active since Dec 2018
16 Oct 2020, 15:52
Breach of promise and pathetic customer service
On 09/09/2020 I called Absa life to take up Funeral insurance for my family of 4 including 1 extended family member. To my surprise after the debit did not go through, I called to day at 15:30 and got through to Sfiso who confirmed that none of the people I requested cover for are covered – just myself. When I inquired how is this possible Sfiso claimed that my line was bad and that there is too much wind when I’m calling from a landline in the office and dropped the line on me. *** is my contact number and e-mail address ***. After my call on the 9th of September I was promised more than once that the cover was active for all 5 individuals.
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Replies (2)
Absa's replyOfficial
16 Oct 2020, 16:38Dear Solly Majoro
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply16 Oct 2020, 16:38
Official
Dear Solly Majoro
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
SM
Solly M's updateReviewer Update
19 Oct 2020, 14:50Good afternoon,
I thank you kindly @Daphne for acknowledging my complaint, kindly allow me to put on record that I have since not heard anything from you and/or ABSA and that you have once again breached your promise of 4 hours SLA.
Regards,
Sol
I thank you kindly @Daphne for acknowledging my complaint, kindly allow me to put on record that I have since not heard anything from you and/or ABSA and that you have once again breached your promise of 4 hours SLA.
Regards,
Sol
SM
Solly M's update19 Oct 2020, 14:50
Reviewer Update
Good afternoon,
I thank you kindly @Daphne for acknowledging my complaint, kindly allow me to put on record that I have since not heard anything from you and/or ABSA and that you have once again breached your promise of 4 hours SLA.
Regards,
Sol
I thank you kindly @Daphne for acknowledging my complaint, kindly allow me to put on record that I have since not heard anything from you and/or ABSA and that you have once again breached your promise of 4 hours SLA.
Regards,
Sol