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Kirsten B

1 reviews | Active since Mar 2009

12 Dec 2023, 16:56

Breach of contract, debating 2 weeks early.

I received an sms from Absa today saying they are going to debit my account two weeks earlier then the contractually agreed date. When I tried to complain to the call centre I was told there is nothing they can do. Apparently they sent an sms, giving people the option to opt out, however no read receipt of such sms could be provided to me. I cannot understand how this is acceptable. Case no***5 This is completely ethically wrong, under no circumstances is absa to debit my account any other date than what was agreed. I will ensure my account is empty on that day, if it effects my credit score I will rain down terror. Consumer complaints board will also hear from me. Lastly, 25 min call for them to tell me they can't help me, what a joke.

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Replies (1)
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Kirsten B's update15 Dec 2023, 09:14
Reviewer Update
I get a response that they will respond to me by 20 December which is far too late, since you they have now taken my money 2 weeks earlier and absa is sitting quite happy earning interest on my money. I want the money paid back as well as the interest Absa earns until the money is paid back to me.