Breach of contract charges!!

I opened a chq acc at absa umhlanga in oct 2015. The consultant who opened the acc confirmed charges of R98pm. She mentioned free absa rewards for 3 months and I also received a scratch card for the value of R100. To date, I have been charged around R140pm and I have not received my absa rewards prize. After I had been overcharged the first month, I immediately changed to another bank and there has been no transactions on my account. I have received numerous of calls from absa and every time I explained the same thing to them. I work almost everyday and I could not visit that specific branch. I have been to other branches on the hope of resolving this matter or closing the account. All I received were empty promises and false information. I have been to the umhlanga branch recently and the manager, an indian female said that she cannot help me and I have to contact the ombudsmen. This is my first step before taking this to the ombudsmen. Calls are recorded so I requested that you listen 2 all call recordings before contacting me. I want this matter to be rectified asap and I wish to have this account closed. There has been a breach of trust and I wish not to bank with you in future