CB
Chris B

1 reviews | Active since May 2010

09 Feb 2017, 14:00

Breach of contract

<p>I recieved a SMS from ABSA vehicle Finance that as from 15 Feb 2017 my service fee will be increased to R68.50 per month. Note that i have sigend a contract with you stated that the fee is R57.00 per month. Changing this will be a breach of contract. DO NOT CHANGE THIS!</p>

0
Replies (3)
Absa
Absa's reply09 Feb 2017, 15:05
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

CB
Chris B's update01 Mar 2017, 08:13
Reviewer Update

on the 10th Feb 2017 i recieved an E-Mail from ABSA that this increase was not applicable to me but on the first of March ABSA dit adjust my payment which is in breach of contract. How many other customers are doing this to?? PLEASE RECTIFY AS I WILL NOT ACCEPT THIS.!!

Absa
Absa's reply01 Mar 2017, 11:21
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd