Hellopeter
Share Your Experience

1 reviews | Active since May 2016

16 May 2016, 13:54

BREACH OF CONTRACT !!!

<p>My Dad has been with ABSA insurance for over 28 years paying his premiums every year like clockwork. Now we just had resent floods in the area which flooded our one room. can you believe we are into the second week now with two contractors already having viewed the damage and still no repair has been done. now they are wanting to send an assesor which should have been done right in the first place. My mom and dad are both elderly and have medical conditions and have been seriously stressed out by the lack of service from one of the biggest insurers. what now ABSA??? you gladly have taken over R80 000 rand of my dads money over the years and now you wont even process a claim for under R10 000 and would rather cause the elderly valued clients stress and with the feeling of being ****** of the service that they deserve thinking that they were covered by ABSA. what now ABSA????</p> <p> </p> <p>ABSOLUTELY SHOCKING SERVICE AND BREACH OF CONTRACT !!!</p>

0
Replies (2)
Absa
Absa's reply17 May 2016, 07:27
Official
Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd
's update19 May 2016, 09:03
Reviewer Update
Hi Guys...just to let you know we are going into two weeks now with no repairs as yet and it is the weekend so guess what nothing is going to be sorted out....called the call center and they are still waiting for documents what a joke!!!! useless business indeed....how is this for customer service where the client my dad of 73 years of age is sitting with huge stress over this with his medical condition!!! well done ABSA for going the extra mile !!!! lets see how long it takes for somebody to finally wrap this up....will keep you posted !!