1 reviews | Active since Sept 2016

03 Aug 2018, 07:32

breach of contract

I have a funeral plan with Absa and it is supports to debit on the last day of each month .I was surprised when i received a sms with a negative balance on my saving account .My agreement with the bank is on the last day of each month not the 2sec .If the date have change why i did not receive communication .As a result my payment profile has been affected and have been charged unpaid debit order

0
Replies (1)
Absa
Absa's reply03 Aug 2018, 16:02
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards

Daphne Le Grange
Group Customer Care
Absa Bank Ltd