Brave. Passionate. Ready to rob you

I'm perplexed and disgusted by the service I received from Absa, So I woke up drove to the mall to pay my bills, restock some diapers for my baby, and do groceries, here I am at the till counter trying to pay, my card declines (insufficient Funds),I almost faint thinking someone has **********ly transacted my account, to my dismay R 4 509.02 is missing from my account. I contact the call centre Debit orders sections and speak to Tes Meyer who impatiently informs me the ********** transaction was made by Absa Vehicle Finance who debited my account twice. I ask her to reverse the transaction, she makes hold the phone for 28 munites , comes back and informs me that she cant assist me , she was so rude and impatient, I then asked for her supervisor or manager, she made me hold another 30munites, then came Sandra Banda the shift manager, she didn't want to listen to my problem , simple told me they dont handle AVF issues and she cant assist .

I asked if she cant escalate the matter or hand me over to someone who can of which she told me she rudely told me that she is the management on duty which meant I'm on my own, I asked to lodge a complaint or a case for me of which she promised to do so and call me back with the case number. 3 hours later R200 airtime gone, here I am distraught and stranded at the mall still waiting for Sandra Banda to get back to me.

Thank you Sandra, Thank you Tes and mostly thank you ABSA for Keeping the food off my table until you decide to give me back my money, for switching off my pay TV, for the fuel I wasted to and from the Mall, for the running out my monthly airtime limit on the first day of the month, The joke is on me for entrusting you with my money. ABSA "Brave. Passionate. Ready to rob you in the daylight and rudely ask you , what are you going to do about it."