SL
Sonja L

1 reviews | Active since Mar 2009

19 Oct 2023, 09:53

Branded a ***** by ABSA as ABSA used own tax tables for salary determination

As a Private Wealth customer of ABSA I feel fuming, frustrated, humiliated and distressed. I app**** for a further loan on my bond and as my tax is calculated at a lesser amount than the SARS tax tables I was told the application is declined after it took them a week and a half (normally takes a few days). Upon querying the time frames, I was told I am subject to a "live" audit by ABSA. WTH? Today, 19 Oct 2023 I get a response my application was declined as the SARS tax tables and my payslips differ. I work as an independent contractor and my tax is structured but now I am penalized by ABSA. It's ******* for ABSA to make a determination on their own and select what to use. Now it's seems that ABSA wants DNA, my food for the month, tax papers, my granny's birth certificate etc. I need to go see one of the Execs at ABSA as this is unacceptable.

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Replies (1)
Absa
Absa's reply19 Oct 2023, 13:51
Official
Dear Sonja
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is  C-***0.
 
Kind regards,
Vanessa Crowe
Group Customer Care