Branch Visit to Verify Banking App on Device

TL: DR - I have to go into a branch to get the banking app activated on a new device.

My phone is broken and in the shop to get fixed. I installed the ABSA banking app on an older phone I had lying around, but struggled with getting it set up. Kept asking for a 5 digit passcode, that does not exist. I have 4 digit passcodes and pins and 16 digit generated passwords. Also I can log into my online banking no problem. So I phone the helpdesk for some, help. First I am told to reset my PIN code, the one I have. Then after an argument and my not wanting to reset my PIN, I start the process. The CAPTCHA on the website is not working and then the helpdesk agent informs me that a PIN reset can not be done on a Business account, and I would have to go into a branch.

Just last night Pres Rhamaposa moved South Africa back to Lvl2 COVID-19 measures. And I have to go into a branch to get the ABSA banking app linked to my device. Very safety consioucs of you ABSA.