1 reviews | Active since Feb 2015
Branch Visit - Nightmare - Waiting Period 1h35min
Required to visit Absa Branch in Alberton to set-up internet banking - Upon receiving only a number we where seated in a waiting area. Almost 14 customers awaited to be attended to by only 2 tellers... After 45 minutes i reported the issue to the receptionist who responded that they are very busy today... That is usually good news for any business to be busy, but please get more tellers / employees to the service points and assist your customers. Too no avail I've only been assisted 50 minutes later. What a poor system where your clients are only a number.<br> <br> After being assisted with my internet banking and setting up limits and passwords etc. I've returned home to test this internet banking, super-fast and trying to set-up my first beneficiary... BOOOOM Back to square 1. NO LIMITS SET.... Kindly return to your nearest Branch... NO Ways I will rather close my Absa account where I'm only a Number and move to Standard bank...<br> <br> USE THE INFO OR DON'T - I Can't care less... Time Wasters
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
