Branch Visit a Pain and call Centre Useless

A few days ago I visited the Fourways branch and queued for 20 minutes before being ushered to an office and eventually having to return to client services. One hour all in all to do 2 simple things!<br> <br> Today, in order to avoid the branch experience that is like trauma, I called in to the ABSA call centre. Basically the general enquiries call centre agent was useless. She was like a switchboard operator seemingly having no inkling of ABSA's services/products. My first enquiry she fobbed me off to the Card division and I said quickly please help me with the second query first before transferring me to Card Division. When I asked her about my second query she said I have to go into the branch to client services!!<br> <br> She then transferred my call to the card division and there my call was cut short because of an apparent technical problem on ABSA's side when I entered my card number.<br> <br> All in all a wholly unsatisfactory experience with ABSA as had been the case too frequently in the past also.