BRANCH MANAGER & BRANCH STAFF ***********

On Tuesday the 11th November 2015, money was being deposited into my Absa account outside the ATM by the Eastgate absa branch. While doing the transaction after the ATM took cash worth R6000.00 the ATM switched off and the transaction was not completed and no slip was given. When I went inside to get some assistance I was told by the branch staff that they don't deal with the ATM'S and they unable to assist. the branch manager advised that she is not able to guarantee IF or WHEN I will have the money worth R6000.00 in my account. The ATM division was called and they said that they will come out the same day to assist, till date I have not received any feedback from the ATM division or the Branch manager whom is so *********** and has no knowledge of the banking industry and the procedure in order to assist. Till date I don't know if or when I will have my R6000.00 , I want an answer on this ASAP as R6000.00 is not pocket change and I want a response from someone that will able to give me an answer and not say to me that they cant guarantee if I will get my money!!!