Branch Manager, appauling service

I am writing to express my disappointment and astonishment with the service I received from Richard Crosson on the 08/02/2016. I had an overdraft on my account number *** and I paid the over draft and cancelled it in December. To my surprise the interest and the insurance on the amount was debited in January and February 2016. I went to ABSA in Tramshed Pretoria and spoke to Sandra on the 1/02/2016 or 02/202/2016. She made me wait for 1 hour and came back with form that she said I need to complete in order for the returned debit order amount to be reimbursed to me. I completed the form and she said that she will call me to notify me once the process is done and I wanted for 2 - 3 days, but I didn't not receive the call.<br> However, I received another sms from ABSA that my account will be debited and I should make fund available. I went to ABSA Arcadia and I spoke to Richard Crosson, who promised that he will rectify the mistake and he will call me once that is done. Richard phone me to tell me that it has been rectified and asked where is the difference of the amounts that was due to me ,and he told me that the package that was changed and thus the money that is due .