Branch Incompetence

In September I opened an Estate late account at the Newtown branch. It took the lady 4 hours to open the account. Yesterday I went to the Southgate branch and was told that they are unable to do anything on the account as there is a soft block on the account. I now need to go back to Mabel who opened the account to have the block removed.<br> Firstly if I use Absa in Newtown or Absa in Southgate is it not one Absa? Why is it that the Absa in Southgate couldnt do anything to help me? Secondly if Mabel had an issue with the account or she did not open the account correctly, why is it that I am now inconvenienced because she did not do what she was supposed to? This morning I call the Absa branch in Newtown and I am told Mabel is on leave. Again I am sitting with Absa s incompetence, now that Mabel is not in the office suddenly someone else will try and assist me? Does this make sense? Yesterday at the Southgate branch I was told Mabel is the only one who can have the block removed. Jacky informed me that they will send an email to have the FICA department look into the matter, this could take 1-2days to resolve. I unfortunately don't have this time, pls resolve the matter urgently!