Branch closure leaves clients servicing bank

<p>I have recieved a call from British Airways card division to notify me of my credit card that is in arrears, this due to the fact that ABSA released a new app upgrade that I'm having difficulty with downloading and the fact that my branch has closed down. This all I have explained to the agent, but instead of assisting me to download the app no help was forthcoming. Now I would have to take a UNPAID day leave in order to resolve the matter, this left me servicing the bank and absolutely NO service from the bank.</p>