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maraiseugene M

1 reviews | Active since Sept 2016

31 Aug 2017, 10:56

Branch closure and ATM removals leave clients hanging

Earlier this year ABSA decided to close down the Wynberg, Cape Town branch and after complaints by myself I basically was told that it was a corporate decision and that's it. I had a option to go to another branch (which would mean me having to loose income or be forced to take leave ) or use the ATM's. Well ABSA there you again so me no value as a loyal customer removing the remaining ATM's outside the closed down branch, leaving all your Wynberg clients one ATM to use. Needless to say it took me just short of a hour to get to do my banking that equals poor planning and service on ABSA's behalf. Maybe I should take my banking and loyalty elsewhere clearly ABSA doesnt believe in loyalty and service. I vote ABSA the worse bank in SA!!!

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Replies (2)
Absa
Absa's reply31 Aug 2017, 13:51
Official

Dear Customer

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback.

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

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maraiseugene M's update07 Sept 2017, 11:26
Reviewer Update
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