Bracken city staff and manager need some people s****s

Absa how can you block an account without giving any communication? after trying to use my account for weeks i finally found out that my absa account was blocked due to Fica. on the absa website is says you can email you fica docs to ********** i emailed the documents but still it was not updated. So i go into the Bracken city branch today 07/01/2019 to do my fica and thought that i would have access to my account. unfortunately that was/is not the case.

the consultant told me about process and the other department that still needs to get the info and confirm that it is in order before i can have access to my account, but hopefully i will have access before end of the day.

i requested the manager (Yolanda Hall) hoping that she will be more helpful and understand my situation as i needed the funds in the account urgently. but still she sat there with a smile on her face while i explained my situation and all she can say is i'm going to escalate and that is the best i can do.

what happened to helping your clients? going the extra mile?

i left the branch feeling stupid, explaining myself over and over again, and hoping that they would help me gain access to MY FUNDS.

Absa please have a look at the kind of service you offer your customers and the way in which you assist them. #Absa fica department is a joke #Absa staff has no sympathy, compassion or empathy