Bought Airport and there was no voucher sent to me

What's new? When I do cash send, I have to phone and get the 10-digit number myself because the person I sent money to wouldn't have received it. Bought R10.00 airtime and until today have not received it. A complaint was logged and I was promised 48 hours turn around and that hasn't happened. <br> <br> Really don't know if its even worth complaining about it. Still have no credit facilities with them but I do not owe them???