Bordering on theft and *****

I have banked with ABSA for almost 20 years and have grown used to a lack of service, a lack of accountability and simply being treated as a number rather than a client. I have recently moved my bond from ABSA to SAHL because ABSA were unable to assist with money for renovations. Having done so I was relieved at the thought of not having to deal with them again, but had one final hurdle. The new bond was registered early in the month meaning that my bond debit order had gone off and I am now due a refund. This should be automatic, but I had to follow up. I was first told that they need to verify whether the bond instalment went through, (even though it was from my ABSA account), then they need to check that it had cleared. You would expect a bank to be able to handle its inner workings in verifying money transferred from one account to another. I have since followed up 3 times and was told it was delayed by a \system error"but would be paid. I have never had a issue with \""system errors\"" when they debit my account"