MM
Mmabora M
1 reviews | Active since Dec 2010
06 May 2020, 12:53
Bondholders Consent Letter
The ABSA Home Loan is the most unhelpful department I’ve ever had the displeasure of dealing with. I am beyond upset and frustrated. On the 15th of April, I went to my local branch to request a bond holder’s consent letter in order to allow a mobile network to install a telecommunication Infrastructure which will help boost network coverage in my area. I was told I needed to send an email to *** who will then email me the letter. So I sent the email same day with all the required details. Didn’t get a response for 7 days so I resent the email. The person handling that email then forwarded my email to *** on the 22nd of April.
On the 27th of April I got a standard response email about my case being assigned to a consulted and was given a reference number. 5 days later I get an email informing me that my case is closed?? How is it closed when I have not yet been assisted?
When I responded to the email asking why my case is closed, I just got another standard email with a new reference number!! Can someone at ABSA please assist, the network company needs to start work and we need that letter in order for the work to start!
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
06 May 2020, 13:26Dear Mmabora Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply06 May 2020, 13:26
Official
Dear Mmabora Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
MM
Mmabora M's updateReviewer Update
04 Jul 2020, 12:02Just to update everyone
It's now almost 2 months and I still don't have the bond holder's consent letter I requested. Someone from the department called me to apologies and used the current pandemic as an excuse but come now..2 whole months for something a consultant can just email??? Let's leave COVID 19 out of this one please.
I sent all the documents required to HL Property Control (***) and it's been quiet since. Come on ABSA, this is becoming ridiculous.
It's now almost 2 months and I still don't have the bond holder's consent letter I requested. Someone from the department called me to apologies and used the current pandemic as an excuse but come now..2 whole months for something a consultant can just email??? Let's leave COVID 19 out of this one please.
I sent all the documents required to HL Property Control (***) and it's been quiet since. Come on ABSA, this is becoming ridiculous.
MM
Mmabora M's update04 Jul 2020, 12:02
Reviewer Update
Just to update everyone
It's now almost 2 months and I still don't have the bond holder's consent letter I requested. Someone from the department called me to apologies and used the current pandemic as an excuse but come now..2 whole months for something a consultant can just email??? Let's leave COVID 19 out of this one please.
I sent all the documents required to HL Property Control (***) and it's been quiet since. Come on ABSA, this is becoming ridiculous.
It's now almost 2 months and I still don't have the bond holder's consent letter I requested. Someone from the department called me to apologies and used the current pandemic as an excuse but come now..2 whole months for something a consultant can just email??? Let's leave COVID 19 out of this one please.
I sent all the documents required to HL Property Control (***) and it's been quiet since. Come on ABSA, this is becoming ridiculous.
Absa's replyOfficial
07 Jul 2020, 08:48Dear Mmabora Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply07 Jul 2020, 08:48
Official
Dear Mmabora Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
MM
Mmabora M's updateReviewer Update
29 Sept 2020, 09:545 Months later, still waiting for a resolution, I've been given false promises, requests to email documents(which I have) , basically I'm being sent from pillar to post...all for documents that could be emailed in minutes- something that requires just one person to do. Who exactly does the buck stop with??? Wow!!
MM
Mmabora M's update29 Sept 2020, 09:54
Reviewer Update
5 Months later, still waiting for a resolution, I've been given false promises, requests to email documents(which I have) , basically I'm being sent from pillar to post...all for documents that could be emailed in minutes- something that requires just one person to do. Who exactly does the buck stop with??? Wow!!
Absa's replyOfficial
29 Sept 2020, 13:15Dear Mmabora Thank you for your posting.
Kindly refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Kindly refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply29 Sept 2020, 13:15
Official
Dear Mmabora Thank you for your posting.
Kindly refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Kindly refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Best regards,
MM
Mmabora M's updateReviewer Update
29 Sept 2020, 13:26Last email I received from you was from Mtonga Mazibuko on 7 July which I responded to. Silence ever since.
MM
Mmabora M's update29 Sept 2020, 13:26
Reviewer Update
Last email I received from you was from Mtonga Mazibuko on 7 July which I responded to. Silence ever since.
Absa's replyOfficial
29 Sept 2020, 14:24Dear Mmabora Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply29 Sept 2020, 14:24
Official
Dear Mmabora Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Best regards,