Bond Insurance Claim Non-Response

<p>I am writting this review on behalf of my mother Sibongile Ncongwane ID: ********** 750081 who resides in 1245 Hillsidepark street, Bester, Lebowakgomo Zone A. </p> <p> </p> <p>Around the 4th of November 2016, my mother launched a claim with Absa (claim no. ********** ) reporting a roof leakage in the bathroom. An assesor by the name of Adriaan Reinecke was send through on the 07th November 2016 to conduct an assessment on the damage. From that time on, she never heard anything from the assessor or the bank. She then called the assessor on around the 24th of November to enquired about the outcomes. Mr. Reinecke was unavailable however a colleague of his in the same office confirmed that he submitted the report to the bank on the 19th November 2016 and that she should communicate directly with Nompumelelo Zwane of Absa. He gave her Nompumelelo's contact details but also advised that Nompumelelo is only contactable via e-mails and not phone calls. She send her first mail to Nompumelelo in December before going on xmas holidays to solicit feedback on the claim as the ceiling in the bathroom had collapsed leaving the room exposed and open and having to close it from being used by family. She received an auto-response stating that Nompumelelo is on leave till January 2017. On the 16TH Jan 2017 Nompumelelo phoned my mother to inform her that her office doesn't deal with such claims and repairs and refered her to another office of theirs named HOCCLAIMSSUPPORT. An e-mail was subsequently forwareded to HOCCLAIMSSUPPORT by Nompumelelo, informing them of this matter. On the same day, Nompumelelo forwaded my mother an e-mail with comminication between her and HOCCLAIMSSUPPORT. On the 19th of January, my mother wrote to Nompumelelo to find out of the status and informing her of her frustration of being sent from one person to another without proper feedback, response or any intervention. Taday, she sent another mail to HOCCLAIMSSUPPORT because there hasnt been any feedback from anyone to date. </p> <p> </p> <p>This query has open for over 3 months... 104 days and there is no sign of any feedback or help from Absa. The ceiling has collapsed, the room is not in use and despite all effort to contact Absa there is just no response.</p>