Bond account complaint

This is the most useless bunch of people ever. I know it is wrong to generalize, but no matter at which branch, there never seems to anyone that can actually help with any problems. Most of the time, client is instructed to call "them" on the phone. "Them" seems to be referring to some other people at an unknow location. I do not understand why, if I am actually in the bank, I am requested to call someone else at another location. Not even the complaints department, seem to know what they are doing.

I had my bond account frozen, without any explanation of why it was done. Had to go to the bank, sit in line for more than an hour, just to be told that my property insurance details are outstanding. "They did send a mail", was the answer. Mail was sent to an e-mail at my previous employer, where I no longer work, since March 2024. All my Absa correspondence is being sent to my new e-mail, but apparently the bonds department, do not talk to the rest of Absa.