1 reviews | Active since May 2017
blocking of the account
<p>On the 13th of April 2017 I went to the filling station , when I pay using my absa card it diclined, when I went to Atm to withdraw money it did not allow me to do any transation and advised to contact the branch. I had to cancel my trip which was arranged long time ago and I forfited my deposits which I hade paid for the holiday since that happened on the day before Good Friday. </p> <p> </p> <p>I contacted the branch at Smith street Durban, I was told that there was a hold in my account therefore I had to contact my branch to remove the same, I went to my brach at Musgrave Where I was told that the reason for my account to be blocked was because I had an account which was domant therefore they wanted me to come to a branch to pay for bank charges in that account of which I did, since it was a Thursday I was told that my account will be cleared on the following week.</p> <p> </p> <p>On Tuesday the following week I went to withdraw money but stil my accounts were blocked I called my branch , I was told that it will be sorted out. on Friday I tried again my account were still blocked, on Saturday I went to a Branch they then cleared my account.</p> <p> </p> <p>On thursday last week when I used my card again my accounts were blocked, I went to a branch at Smith Street Durban , I was told that there is a hold on my account again and I have to go to my branch to sort this out. It should be noted that this execise of going up and down its time consuming and costs effective.</p> <p> </p> <p>I need your intervention in this matter as the matter stands right nowI lost a lot of money that I had paid for Easter holiday trip which I had to cancell since I had no access to my accounts , the money I paid for accommodation and bookings went down the drain just like that.</p> <p> </p> <p>There are clients funds that are going to be paid in my accounts which I have to pay them since there are also business accounts which are blocked as well.</p> <p> </p> <p> </p> <p> </p>
Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
