GP
Gerrit P

1 reviews | Active since Jun 2010

09 Apr 2016, 11:47

BLOCKING OF ACCOUNT

Submitted FICA-documents on 27 Nov 2015 to her. Hold on account was not lifted, had to phone her several times before it was lifted. At the end of Jan 16 their was a hold on the account ONCE AGAIN. I phoned several times, she promised to respond, but did so after I phoned her Supervisor Steven in Polokwane. I had to submit the SAME DOCUMENTS for the 2nd time on 4 Feb 2016, and phone her several times once again, before the hold was lifted for the 2nd time. I left a message on 8 April 16 to lift the hold on my account, the 3RD TIME NOW, but she didnt respond. ABSA business banking doesn't work on a Saturday in Louis Trichardt (Makhado) so if a business account holder has a problem, YOU ARE ON YOUR OWN !!! I send an sms to Steven on 8 Apr 16, and he said he isn't her supervisor anymore, but he would arrange this morning (9 Apr) to get it sorted and update me when its done. Haven't heard from anyone yet, I have to pay SARS, but still the hold on my account prevent me to do so. ABSA wake up, a lot of business people are closing accounts because you cannot render a professional service in Louis Trichardt (Makhado) due to *********** staff!

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Replies (1)
Absa
Absa's reply11 Apr 2016, 09:55
Official
Hello gjjp,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd