Blocked off online account for 3 ****ing Years! And wasted countless hours by going to the brach to have it sorted which it hasn't

I've been blocked out my online account for 3 years and even after going in to the branch countless times for this very issue and yet they still have not done anything. Also i ladies a complaint via email which seems to have been plainly ignored. I will be closing my Absa Account because this is how they treat their customers.