DG
Duard G
1 reviews | Active since Oct 2021
26 Oct 2021, 19:16
Blocked my bank account and cant seem to unblock it.
Absa froze my account due to my ID number being blocked on their system. I went to a branch in Bloemfontein Langenhoven Park to obtain all the necessary documents and they referred me to Home affairs to do a fingerprint verification, Home affairs confirmed that there is nothing wrong with my ID and signed my documents and verified my ID number. I provided Absa with the documents and they are still saying I am blocked on their system. It is now 4 days whereby I have been unable to use my account, I am unable to pay my rent and debit orders, I had to borrow money for petrol to try and resolve this issue. I am at the point where I don't have any money for food and household items. If this problem is not resolved tomorrow I will take legal action. You have reduced a legal practitioner to a begger. I am so disappointed in your institution.
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Replies (3)0
Replies (3)
Absa's replyOfficial
27 Oct 2021, 09:03Dear Duard le Grange
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***8.
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply27 Oct 2021, 09:03
Official
Dear Duard le Grange
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***8.
Kind regards,
Rezona Louw
Group Customer Care
DG
Duard G's updateReviewer Update
27 Oct 2021, 09:40Hi Rezona
Thank you for getting back to me, however, I have taken two days off work to try and resolve this from my side, I have had to make 3 loans from family members just to make ends meet while I have an account with sufficient funds. This is totally unacceptable, everyone in Absa, Fica and Home affairs are pointing fingers at each other and no one can give me answers. Home Affairs has stated that there is nothing wrong with my ID number and they confirmed my ID is active and verified. If I do not get access to my account today, I will proceed to get a court order, claim damages and move to another bank. I was with Absa for more than 20 years now.
To make matters worse your internal referral system is terrible and people are not responding to emails internally. I would like to make a formal complaint to some of your employees as I have the name of a certain individual that has delayed any progress in this matter. This specific individual can't type coherent sentences and she is in upper management, what is even more distressing is the fact that the matter had to be explained to her more than 3 times and she was reluctant to refer the matter to her superior.
Looking forward to hearing from you before the end of the business day, as I will take legal action before the end of this week as I have debit orders that will not be able to go through.
Regards
Duard
Thank you for getting back to me, however, I have taken two days off work to try and resolve this from my side, I have had to make 3 loans from family members just to make ends meet while I have an account with sufficient funds. This is totally unacceptable, everyone in Absa, Fica and Home affairs are pointing fingers at each other and no one can give me answers. Home Affairs has stated that there is nothing wrong with my ID number and they confirmed my ID is active and verified. If I do not get access to my account today, I will proceed to get a court order, claim damages and move to another bank. I was with Absa for more than 20 years now.
To make matters worse your internal referral system is terrible and people are not responding to emails internally. I would like to make a formal complaint to some of your employees as I have the name of a certain individual that has delayed any progress in this matter. This specific individual can't type coherent sentences and she is in upper management, what is even more distressing is the fact that the matter had to be explained to her more than 3 times and she was reluctant to refer the matter to her superior.
Looking forward to hearing from you before the end of the business day, as I will take legal action before the end of this week as I have debit orders that will not be able to go through.
Regards
Duard
DG
Duard G's update27 Oct 2021, 09:40
Reviewer Update
Hi Rezona
Thank you for getting back to me, however, I have taken two days off work to try and resolve this from my side, I have had to make 3 loans from family members just to make ends meet while I have an account with sufficient funds. This is totally unacceptable, everyone in Absa, Fica and Home affairs are pointing fingers at each other and no one can give me answers. Home Affairs has stated that there is nothing wrong with my ID number and they confirmed my ID is active and verified. If I do not get access to my account today, I will proceed to get a court order, claim damages and move to another bank. I was with Absa for more than 20 years now.
To make matters worse your internal referral system is terrible and people are not responding to emails internally. I would like to make a formal complaint to some of your employees as I have the name of a certain individual that has delayed any progress in this matter. This specific individual can't type coherent sentences and she is in upper management, what is even more distressing is the fact that the matter had to be explained to her more than 3 times and she was reluctant to refer the matter to her superior.
Looking forward to hearing from you before the end of the business day, as I will take legal action before the end of this week as I have debit orders that will not be able to go through.
Regards
Duard
Thank you for getting back to me, however, I have taken two days off work to try and resolve this from my side, I have had to make 3 loans from family members just to make ends meet while I have an account with sufficient funds. This is totally unacceptable, everyone in Absa, Fica and Home affairs are pointing fingers at each other and no one can give me answers. Home Affairs has stated that there is nothing wrong with my ID number and they confirmed my ID is active and verified. If I do not get access to my account today, I will proceed to get a court order, claim damages and move to another bank. I was with Absa for more than 20 years now.
To make matters worse your internal referral system is terrible and people are not responding to emails internally. I would like to make a formal complaint to some of your employees as I have the name of a certain individual that has delayed any progress in this matter. This specific individual can't type coherent sentences and she is in upper management, what is even more distressing is the fact that the matter had to be explained to her more than 3 times and she was reluctant to refer the matter to her superior.
Looking forward to hearing from you before the end of the business day, as I will take legal action before the end of this week as I have debit orders that will not be able to go through.
Regards
Duard
Absa's replyOfficial
27 Oct 2021, 14:50Dear Duard le Grange
Thank you for your posting.
Our office is busy with the investigation and will provide you with feedback as soon as our investigation is concluded.
Kind regards,
Our office is busy with the investigation and will provide you with feedback as soon as our investigation is concluded.
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply27 Oct 2021, 14:50
Official
Dear Duard le Grange
Thank you for your posting.
Our office is busy with the investigation and will provide you with feedback as soon as our investigation is concluded.
Kind regards,
Our office is busy with the investigation and will provide you with feedback as soon as our investigation is concluded.
Kind regards,
Rezona Louw
Group Customer Care