Blocked My account

I am highly disappointed in ABSA for blocking my account without giving me a call or alerting me of the situation. When I walked into the branch I strictly asked for advice to the problem and what should account should I register as I am a bitcoin Vendor. The lady advised me that a ABSA premium account will be the best option for what I would want to do. I took out the contract with ABSA for the premium account and a week 3 days later my account got put on hold without giving me any information. I had to call into the branch to get some sort of feedback from a consultant she advised me that the personal account I took out with ABSA is for personal use and because of the high transactions , I would need a business account further more I have explained to the consultant that my clients are growing very impatient and that they are unhappy she asked me to go and make an affidavit. After doing all this I called back in a day later and the consultant told me that transactional ***** will get back to me in the same day. I waited for the call like fool and no one came to give me feedback. I decided to call in today and find out when will Judith be calling me and still she has not called me. ABSA has lacked to pay attention to my case I have called in 3 times today to request that Judith gives me a call it's almost the end of the business day and I have to report to my clients that once again the account is still closed. People have put money into my account and expect the service to continue. There is lack of communication from ABSA and even though I'm trying as hard to help with investigation they are slow to do there job

My account cannot stay on hold for another day because I have a family to see to and business that needs help. Since joining with them I have received negative feedback on the platform. Their workers does not care of the next person.