Blocked debit card and bad service

<p>I went to Absa in Kroonstad on the 31/08/2016 to put a pin on my credit card as well as report an error with the banking app and enquire about and express card for travelling abroad. The first lady that helped me was fast and and my credit card was sorted. I was reffered to a consultant for my other enquiries. The consultant helped me with the banking app error. She the said we should change my account. I then asked her if we can do this at a later stage. She proceeded to tell me that we have to update my debit card's chip which she then did. After leaving Absa I stopped at checkers to buy a few things. At the pay point my card was declined the error saying that the chip malfunctioned. I phoned the consultant and she said that she did nothing wrong and that I should try the card the following day. This is what I did. I was in Woolworths and at the pay point once again the card was declined. Needless to say I was humiliated! I phoned the same consultant again and told her that the card is still not working. She then once again said she did nothing wrong and if I wanted to have the card fixed I have to come to the Absa branch. This was a bit of a problem for me because for one I was more then a hour and a half at this branch the previous day and now I have to go back because she messes up my card and second my lunch is not that long and I am not at fault here. I then stopped at this branch. Where the consultant took me to her office she then asked the lady that helped me with my credit card to check my debit card. She changed stuff on the system and said my card was fine. I left Absa and tried to buy a water at my work and once again the card was declined and not working. I proceeded to phone the complaints department of Absa where a nice guy helped me and was very friendly. He said that it normally does not take longer than two hours to sort out and gave me the ref: ********** . Today I have still not heard back and my card was declined again when I tried to pay. I am appalled by the poor service and the lack of urgency from Absa! I have been a loyal client for more then 24 years and this is the service I receive. I would like my card to be fixed immediately and I will not be going into a branch because I am not the one that caused this problem in the first place! </p>