FH
Freddie H
1 reviews | Active since Jul 2019
29 Apr 2020, 10:31
Blocked Credit card.
Absa , you blocked my credit card without reason. Is it really that difficult do give a proper service?
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Replies (3)FH
Freddie H's updateReviewer Update
29 Apr 2020, 11:36I have spend the whole morning trying to contact someone at *** to open my credit card that were closed by ABSA with no reason. The operator I got at last want my ID number over the phone. Is ABSA really so stupid to ask their customers their ID numbers over the phone or was this operator out of line. To give ID numbers over the phone is by contributing to the high ***** rate. ABSA you have now spend enough of my time for the day , please open my account immediately.
FH
Freddie H's update29 Apr 2020, 11:36
Reviewer Update
I have spend the whole morning trying to contact someone at *** to open my credit card that were closed by ABSA with no reason. The operator I got at last want my ID number over the phone. Is ABSA really so stupid to ask their customers their ID numbers over the phone or was this operator out of line. To give ID numbers over the phone is by contributing to the high ***** rate. ABSA you have now spend enough of my time for the day , please open my account immediately.
Absa's replyOfficial
29 Apr 2020, 12:38Dear Freddie
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply29 Apr 2020, 12:38
Official
Dear Freddie
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's replyOfficial
29 Apr 2020, 12:49Dear Freddie Hamann Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply29 Apr 2020, 12:49
Official
Dear Freddie Hamann Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care