AO
Ameerah O

1 reviews | Active since Feb 2011

29 Aug 2018, 21:26

Blocked card no warning

My card was blocked and i was not notified i used it on uber to purchase a flight and at dinner and everytime it was declined. 3 different payment methods an app online and pop. No call to notify me or sms or email. Initially i thought it was a problem with the app and then online payment system but at dinner i realised the issue was with Virgin. Very disappointed by this service i cant afford to be without a card in this day and age its unacceptable that these things happen without any feedback. There was one seat left on the flight i had to ask someone else to book for me. Ridiculous

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Replies (1)
Absa
Absa's reply30 Aug 2018, 06:47
Official

Hi there

Thank you for the posting.

We do apologise for the inconvenience caused in this regard.

Kindly email us your account details or ID number to *** for urgent support on this.

Kind regards

The Virgin Money Team