MP
Marcelle P
1 reviews | Active since Jan 2020
27 Mar 2021, 09:37
BLOCKED BANKING ACCOUNT WITH ABSA
I am so disgusted in the service with ABSA. My account is blocked on a monthly basis since October 2020. I have to go into the banks every month to have it unblocked because I cannot use any of my banking apps even mobile banking or even use my bank card. Up till now after many time to find out why my account is being blocked, I do not get a straight answer. I have complained to many divisions., yet no positive response all I am being told I have to go back to the branch. This is so frustrating.
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Absa's replyOfficial
29 Mar 2021, 08:47Dear Marcelle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply29 Mar 2021, 08:47
Official
Dear Marcelle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care