Blocked account, no support

Item: Absa
Rating: 1
Author: Lezard T

For some reason they blocked my account without any reason. They did not notify me. ***** department could not help me. Internet banking department could not help me. They do not respond to emails. No what can I do. They have my money an I can not get access to it. On top off that the support staff is extremely rude. These days its just problem after problem with Absa . FNB is looking very good

Helpful (0)

Replies (3)

Absa's replyOfficial

15 Dec 2017, 11:03

Dear Lezard Van Tubbergh

Thank you for bringing this matter to our attention.

We sincerely apologies on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

Best regards,

Absa's reply15 Dec 2017, 11:03

Official

Dear Lezard Van Tubbergh

Thank you for bringing this matter to our attention.

We sincerely apologies on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

Best regards,

Lezard T's updateReviewer Update

15 Dec 2017, 11:10

ID - *** Phone - *** Email - *** The problem is on my credit card account

Lezard T's update15 Dec 2017, 11:10

Reviewer Update

ID - *** Phone - *** Email - *** The problem is on my credit card account

Lezard T's updateReviewer Update

04 Mar 2018, 22:29

This just happened again. This time I was shopping at takelot! Is is extremely disconcerting that Absa has so little faith in their online security that they block cards left right and center. You will phone me tomorrow and fix this. I will not waste my time to sort out your mistakes

Lezard T's update04 Mar 2018, 22:29

Reviewer Update