Blocked Account Inconvenience

I updated my detail Sept/Oct 2015. I kept getting the FICA pop-up when logging off from internet banking. I called *** and was told if I have been to the branch to update then it was fine. 15 June my account was blocked. When I went into the bank, they said FICA reasons produce a proof of residence! Really? Seriously? Without any notice my account was blocked! How was about a prior notification to say the account will be or is blocked? Why was my account blocked when I submitted all requirements? Should I FICA every 3months? And I do not move around with a proof of residence everywhere I go just in case ABSA is going to block my account and I will have to rush into the banking hall waving my proof of address! I was also told to go back to the branch where I submitted my documents to get help, seriously now! With whose fuel? Whose time? If an ABSA employee messes up then ABSA should clean it up, not me! Get the papers faxed or emailed or whatever, do the run around not make me do the run around for you, I am not on your payroll I pay for a service with you! This is unacceptable and humiliating!<br> I am still getting the FICA pop-up message when I log off my internet banking WHY?