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Shirley H

1 reviews | Active since Mar 2013

09 May 2022, 18:48

Blocked account and FICA Woes

ABSA moved our account to a new branch without informing us. Trying to unlock the account due to Fica was a 2 hour long process in the bank and I have to wait till Wednesday to see if the 2 hours today have any success. Please banks stop with personal bankers who are not even at the branch you have your account at! What is the point?

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Replies (3)
Absa
Absa's reply10 May 2022, 09:50
Official
Dear Shirley
  
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***6. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
  
RegardsPravesh BejayGroup Customer Care
SH
Shirley H's update10 May 2022, 18:17
Reviewer Update
Thank you very much for your e-mail Pravesh.
I have responded and sent you all the information.
Absa
Absa's reply11 May 2022, 09:20
Official
Dear Shirley

Thank you for the information.

RegardsPravesh BejayGroup Customer Care