Block not removed - After ABSA STUFF UP

I received an sms on Friday, stating that I am under debt review and my credit cards needs to be returned to the bank ASAP. I called the number on the SMS and the confusion was cleared up – I AM NOT UNDER DEBT REVIEW.

The lady at the call centre said the hold on the account will be lifted within the next 5 minutes, she ensured that it will be removed shortly and can use the card. I went out during the day and the card was declined.

Came back phoned again, once again I was ensured that the hold has now been removed, Tried again Saturday morning, Card declined again.

Called Premium banking again this is what I am told – SORYYYYYYY WE CANNOT ASSIST YOU, THE HOLD IS STILL ON THE ACCOUNT AND WE CANNOT ASSIST, YOU WILL NEED TO CALL IN AGAIN ON MONDAY” - so I have to keep calling to be told that the hold has been lifted, but nothing is being done, I keep standing in lines to pay to be told, sorry your card is declined.

So I am not sure why Absa offers a 24 hours service, if all I keep getting told is that they cannot assist me - Please call again on Monday.

THE whole weekend without cash, because ABSA made a mess up, The hold on this again needs to be removed, how hard can this be, I am not sure how long this takes, as this is a mistake on Absa's side. Card issued only about 2 months ago, Spent and used with no problem, after 2 months now I am told sorry you are under debt review, but my car finance with Absa is still good and in order. The worst decision I made was moving my accounts over to Absa.

I was promised twice on Friday that the block will be removed, and nothing yet….NOTHING HAS BEEN DONE. THIS IS HONESTLY TERRIBLE SERVICE