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Anelet van den Berg
1 reviews | Active since Mar 2014
14 Nov 2018, 09:18
Blaming the customer
A big amount was taken from my ABSA bank account about two weeks ago. Long story short, ABSA puts the blame on me and they will not refund. Pathetic. I moved to another bank. I did post this on Facebook as well and got response from Customer Care. A manager from ***** department phoned me. After I spoke my mind he said give me two days. If this matter is not resolved within two days I will share my experience in detail on social Media so that other clients can be aware.
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Absa's replyOfficial
14 Nov 2018, 12:52Dear Anelet
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Best regards,
Absa's reply14 Nov 2018, 12:52
Official
Dear Anelet
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Best regards,