BLAMING SYSTEM FOR NOT SENDING A LETTER FOR 4 DAYS

My credit card was ****** on the 14th of February 2015 and subsequently stop by ABSA and reissued.<br> <br> I use the ****** credit card to book various flights and hotel in America and Cuba and as you know the airlines and hotels will request you to produce the card when checking it. It is the Airlines prerogative to decline you to board if you are not able to produce the card.<br> <br> I called on the 10th of July requesting a letter from the bank, confirming that the card was ******. I informed them that we are flying out on the 15th and that it is extremely important. I called again on the 13th of follow up and again they said they will attend to it. Today I called again and was informed that their communication system is down for 4 days now and they cannot do anything for me manually. <br> <br> They transfer me to the FOREX department saying they will be able to assist me but they said they don't handle queries like that.<br> <br> I have booked 10 airline tickets with this card and 2 hotels and ABSA just don't seems to care that our whole 3 week holiday can end up being cancelled as we are declined to fly. I am sure they will not refund me for the +/- R100000 we already spend on the holiday