PI
Peter I

1 reviews | Active since Nov 2015

17 Apr 2019, 17:02

********* by ABSA

I was contacted to provide proof of vehicle insurance by the 1st of May or face being automatically signed up and debited by ABSA insurance.

On the phone I explicitly stated that I do not agree to this as it's late in the month and I do not have the time to sit on the phone to my insurance on such short notice. The consultant said they will try to contact my insurance and then get back to me after I rejected being sent an email. I was however still send the email and SMS telling me I will be signed up to Absa's insurance. This is ********* to ********* customers like this bearing in mind it's a short month with very few work days left. I am very disappointed and I don't even think this is legal to sign me up to a policy without my consent. I don't see why the customer has to pay. If you wish for me to do this on such short notice then you need to pay for my Time.

Please replay the call and hear the full story. My next step is to refer to my lawyer out of principal.

0
Replies (1)
Absa
Absa's reply18 Apr 2019, 08:34
Official
Hi Peter,
Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***. We will be in contact within the next  2business days. Thanks.

Best regards,