JD
Jane D

1 reviews | Active since Apr 2022

27 Nov 2025, 16:44

#BlackFriday Early ABSA debit notification

#BlackFriday

I was shocked to receive the following notification from ABSA today, the 27th of November

Absa: Please note that due to Black Friday your vehicle finance debit order will be processed earlier than usual. Your instalment will be debited on the 28-Nov-25. Kindly ensure sufficient funds are available to avoid unsuccessful payment. Thank you for your understanding. Auth FSP/NCRCP7

My debit order is set to go off on the first of each month. Clearly, the first of December is Monday and a working day. There is a reason that I elected the first of the month for my debit order to run which is that I am paid on the last day of the month. I am interested to know therefore how ABSA expects me to ensure that sufficient funds are available on the 28th, especially at such short notice.

It is completely unreasonable for them to potentially penalise a client with a standing arrangement in place because they are unable to cope with volume on their part (assuming this is why Black Friday affects them).

I demand in advance that any penalties imposed on my account due to the rejected debit order tomorrow be refunded to my account as this is entirely unacceptable.

0
Replies (3)
Absa
Absa's reply28 Nov 2025, 10:56
Official
 Dear Customer  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.  Your reference number is C-***4. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day.  I am looking forward to being of service to you.  Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd 

Best regards,

JD
Jane D's update28 Nov 2025, 11:01
Reviewer Update
Appreciated thank you
I see that the debit has already gone off. Luckily there were funds available but it is not convenient. My objection was to the unilateral way that this matter was decided and communicated to me, in spite of having a standing debit arrangement for the 1st of the month

Thanks
Jane
Absa
Absa's reply28 Nov 2025, 12:02
Official
Dear Jane

Thank you for your response.

The matter is being addressed with the Avaf team and we will get back to you.

Best regards,