Black Hole - No reply, Simply Do Not Care

Hi,

I am an ABSA Private Banking Client, and have ABSA Home Insurance.

A claim was logged with ABSA Insurance, regarding damages to my property in Krugersdorp, after the hail storm that devastated this area 3 weeks ago.

Numerous calls to the call centre... You are simply another customer that claims. Allot of talk, but honestly, when that phone is put down, nothing will happen further. Your claims and requests are NOT even officially logged. "Yes Sir", "Sorry Sir" are the words of the day, but when that phone is put down, the next client gets the same treatment. All lies and a total fabrication and pre-prepared responses.

I still have holes the size of tennis ***** in my roof. "Severe Weather Warnings" issued for Gauteng, and ABSA's response - Nothing. No reply, No Answer, Nothing.

My families security and safety is placed at risk - Not that ABSA in any way really cares at all. If you have a family and consider the safety of your family important, ABSA is not your choice of home insurance.

If I could warn any potential clients from taking ABSA Home Owners Insurance, please stay VERY far away, and do not contemplate this.

Personal Security and Safety is not an ABSA priority at all. Paying premiums is the only thing that matters to ABSA. Once this is done, legitimate claims against this policy are simply ignored.

John