BlAbsa drove my mother to tears.

My mother visited ABSA Waverley to collect 2 new saving cards. She has been Fica'd not long ago when she got her new credit card. Now they wanted proof of address again. My father passed away on 23 April and all accounts were in his name. So she had no proof of address. She went home to collect her Old Mutual Annuity statement but this was 4 months old - they only send statements half yearly. ABSA Trust is doing my father's estate. Yet the 2 ladies at ABSA did not want to contact Trust to confirm her address. They drove my mother to tears because they refused to listen to her and were very unfriendly and had a really bad attitude . A very irritated customer behind her, whose time was also being wasted, later told them to use her fingerprint, which they subsequently did.