BLABSA

Quite frankly I don't believe ABSA even deserves a one star rating. Their service sucks. As a business client of them we need to do a lot of internation money transfers. Always with issues and almost never get payment through on the first go. I have bene on hold for the RIBcentre for over an hour now. After 15 minutes of holding, they just terminate the call. I keep phoning back and the keep ending the call.

Every time you phone them; they are experiencing high call volumes. it seems like it is their standard voice prompts. They don't even make an effort to increase customer satisfaction and experience. Surely, they should be able to see they constantly have high call volumes, yet they don't employee more people. It is the client who needs to suffer as a result of bad service.

When attending our local Branch, we seldom find more than one teller and available and always need to spend a wasteful amount of time in the bank.

I will never in my life recommend ABSA to anybody. I will be moving my business elsewhere in the next couple of weeks. I will rather go through the trouble of updating my bank details with all my clients and service providers before having to continue being submitted to such appalling service.